Chat Support Agent
Job Description
We are looking for a skilled Chat Support Agent to join our customer service team. The ideal candidate will be responsible for providing timely and effective support to customers via live chat. They should have excellent written communication skills and a passion for delivering exceptional customer service.
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently.
- Guide customers through troubleshooting processes and provide solutions.
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records by updating account information.
- Monitor and manage multiple chat conversations simultaneously.
- Meet and exceed performance metrics, such as response time and customer satisfaction scores.
- Provide feedback and suggestions to improve chat support processes.
Requirements
- Proven experience as a Chat Support Agent or similar customer service role.
- Excellent written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple chat conversations simultaneously.
- Proficiency in using computer systems, software, and CRM tools.
- Ability to work independently and as part of a team.
- High school diploma or equivalent.
- Please submit your resume, a cover letter, and a link to your portfolio . We look forward to seeing your creative work!